- How do I contact Pokémon Center Support?
If you can’t find the information that you are looking for on our support site, please find your region below to get in touch with someone to help!
Pokémon Centre US, Canada, and UK
Chat
Agents are available 24/7 to assist with your issue.
Select the chat icon on the bottom right or left of your screen to start a new chat.
- Chat is a great way to get help with questions about your order. When you start a chat, you will be presented with various types of issues and by selecting the one most related to your question, our agents will have better information to assist you more quickly.
- Occasionally, more complex cases will be moved from chat to email, but rest assured we are doing our best to assist.
If you prefer to submit an email ticket, an agent will typically respond within 24 hours.
Submit an email ticket here.
- Any issue that we can help with can be assisted with via email!
- Some issues may receive a much faster automated response if we think we know the answer based on your question, but you can always respond if we didn’t get it right.
- Occasionally, email responses will be delayed due to a high volume of inquiries, but rest assured we are working as quickly as possible to respond.
Do you offer phone support?
At this time, Pokémon Center does not offer phone support.
We are focused on providing accurate answers as quickly as possible, and we believe that chat and email are the best ways to accomplish this. We also don’t like waiting on hold any more than you do!
2. What can I expect in a Pokémon Trading Card Game Booster Pack?
Each booster pack contains 10 game cards: 4 commons, 3 uncommons, and 3 foils (at least one of which will be rare or higher). Each booster pack also contains 1 Energy card and 1 code card that can be redeemed in Pokémon TCG Live. Note: sets prior to Scarlet & Violet only guarantee at least 1 reverse foil card per booster pack. With so many rare card types (standard rare, holo rare, full-art, secret rare, Pokémon ex, Pokémon V, Pokémon-GX, Pokémon-EX, Pokémon BREAK, etc.), it is not uncommon to not receive a specific card or card type in many packs. The number of cards in each set can also change what can be pulled.
While we do guarantee the above in each booster pack, we do not have a specific ratio or pull rate for entire booster boxes. While you may have had a different experience with booster boxes previously, there are no guaranteed specific higher-than-rare cards or card types included in each booster box
3. I have a question about Pokémon GO, who do I contact?
We recommend that you send your questions and comments to the Pokémon GO Support Team. Pokémon GO is supported by Niantic Labs, the game’s developer. Their help center can be reached at: https://niantic.helpshift.com/a/pokemon-go/?p=web&l=en